Refund Policy
Refund policy for LIVE
Webinar/On-Demand/Pre-Recorded:
UpSkill Educator will issue 100% of order
amount as refund if the live webinars / On-Demand /Pre Recorded Webinars is
being cancelled in the following circumstances:
- Cancelled by UpSkill Educator due to unforeseen
circumstances, peril of god or any technical problems.
- Cancelled
by a customer at least five days before the webinar date.
Note: If we cancel any of our webinar due to above said problems we will notify you through email. If we are unable to reschedule the date for the cancelled webinar within 30 days, we will refund 100% of order amount.
UpSkill Educator does not hold any liability to refund in the following scenario:
- If a customer/attendee has left the webinar in the middle
of it after logging in.
- If there is any technical problem at customer/attendee’s
end.
Refund policy for DVD/Transcript/Any Digital Download:
- UpSkill Educator
will issue 100% money refund, in case of cancellation of DVD/CD or
Transcript order before webinar occurrence date.
- If you have
received damaged or non-functional DVD/CD, then customer shall return it
within 20 days after delivery.
- No refund is
possible in the case of transcript or any other digital downloads.
Refund
policy for combo offer:
This Policy is applicable if the customer has
bought any combination of Live Webinar, On-demand, DVD, Transcript or any
digital download.
- If you are making
a part cancellation of the order a minimum of five days before the webinar
occurrence, you would be charged according to original price of the
product availed and rest of the amount will be refunded back to your
account.
- Policy for
Live/On-demand/Pre-recorded Webinar and DVD/Transcript/Any digital
download stands along with this combo offer policy.
For any general questions
about your registration, refund status and complaints regarding your refund,
please write to support@upskill-educators.com or call us at +1-888-407-9644.